FAQs

Everything you need to know about ordering from GrabnGo. Can't find your answer? Get in touch and we'll reply within one business day.

Products

How do I know what I'm getting?

Every listing spells out the brand, material, colour, dimensions and features, and the photos show the actual product. If it's in the description, it's in the box.

How do I know it'll fit?

Sizes vary between brands, so we list the tagged size and, where it matters, measurements. Compare those against something you already own and love — it's more reliable than the size label alone.

Why do some items show only one or two left?

We buy in small numbers rather than bulk, so most pieces come in limited quantities. If something catches your eye, don't sit on it.

Will sold-out items come back?

Sometimes, but not always, and often not in the same colour or size. We add new pieces regularly, so it's worth checking back.

Orders and shipping

How long until my order ships?

Orders are packed and shipped within 1–2 business days. Orders placed on weekends or holidays go out the next business day.

Where do you ship?

We currently ship within the United States.

How do I track my order?

You'll get a confirmation email as soon as your order is placed, and a second email with tracking as soon as it ships.

Can I change or cancel my order?

Contact us as quickly as you can. If it hasn't shipped yet we'll do our best to sort it out. Once it's with the carrier we can't pull it back.

Problems

What if my item arrives damaged or isn't as described?

Email us within 7 days of delivery with your order number and a couple of photos. If we got something wrong, we'll make it right.

Is my payment secure?

Yes. Checkout runs on Shopify's encrypted payment system and we never see or store your card details.

Still need help?

Send us a message through our contact page and a real person will get back to you within one business day.